Medical Receptionist


Prime Health Network in Broomall, PA is looking for a Patient Services Representative.

The job responsibilities listed below are not intended to be a complete list for the position. All Prime Health Network employees are asked to adapt to the changing needs of the practice, contribute to a positive work environment and patient encounter.

Core Responsibilities:

  • Teamwork
  • Leadership
  • Service
  • Organization and Support
  • Resource Management

Summary of Duties:

  • Updates patient demographics and insurance information in Nextgen practice management system per Prime Health Network Policy.
  • Verifies insurance eligibility
  • Scans insurance card(s)
  • Provides Prime Health Network s HIPAA Privacy Notice, obtains patient signature and documents accordingly
  • Maintains an up to date knowledge of insurance requirements as per Prime Health Network Billing Department
  • Maintains knowledge of managed care and indemnity billing requirements.
  • Assures capture of all charges.
  • Collects co-pays.
  • Schedules appointments, diagnostic studies and STAT studies and generates appropriate referral(s) and pre-certifications
  • Team care approach and effective communication skills to assist with patient care coordination
  • Confirms follow up appointments
  • Provides telephone coverage including answering phones promptly and politely, routes calls to the proper individual, takes accurate messages and provides follow-up
  • At the end of each shift, provide the envelope with credit card receipts, checks and cash payments to the office manager
  • Maintain knowledge of managed care referral and pre-certification protocols to coordinate patient care
  • Assist in training and orienting new staff to Prime Health Network on policies, procedures and performance standards
  • Comply with practice policies including but not limited to OSHA, HIPAA, Incident Reporting, Patient Discharge and Corrective Discipline.
  • Fill in for various staff positions as needed.
  • Retrieves / Distributes messages from Answering Service daily each morning.
  • Notifies Answering Service of the On-Call Physician at the end of each day
  • Attend meetings as required
  • Promote Prime Health Network to the general public
  • Other duties as assigned


  • Demonstrate initiative
  • Set priorities
  • Verbal and written communication skills
  • Detail oriented
  • Computer literate
  • Must be able to be tactfully and professionally interact with physicians, managers, executives, staff, patients and general public

Physical Demand

  • Must be able to walk, stand, bend and stoop. Requires mental, visual, and hearing alertness


  • One or two years of medical office experience preferred


  • High School diploma or equivalent
  • Medical Secretary experience preferred

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