Report Writer/Customer Support Engineer
Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions. Innovative companies, like Walmart, Allstate, Comcast, Philips, and Telstra depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business. We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners. Department Overview The Customer Support team at Aria is responsible for providing Production customers with day to day operational support related to their current implementation. The Customer Support team also works with internal customers to provide technical support and operational recommendations related to Aria features and functions. Position Summary The Report Writer works closely with both internal and external requestors to analyze, estimate, design and deliver custom reports. The individual works with data in a Structured Query Language or SQL database to produce customized output. Your job duties as an SQL report writer include developing reports based on customer requirements, programming SQL queries to pull data, and working with customers to define reporting needs. Responsibilities Design reporting solutions in accordance with client business needs and company standards. Create all reports in a timely and efficient manner, communicating updates to all parties involved on a frequent basis. Maintain reports by making adjustments to queries, field definitions, grouping, ordering, etc. where applicable. Ensure database optimization by creating reports with efficiency as an important benchmark. Performs ad hoc analysis and extracts for various operating departments. Required Qualifications Bachelor's degree in computer science, database administration, or a related field At least 3 years of relevant work experience Highly skilled in SQL including but not limited to joins, pivots, aggregates, analytical functions, etc. Excellent analytical and critical thinking skills Ability to manage and prioritize customer priorities across Aria teams. Experience working with MS Office tools (Word, PowerPoint, Excel, Outlook) and collaboration software. Experience working with ticket tracking applications and related support tools such as Microsoft Dynamics, Jira, etc. Experience working with configuration management tools such as BitBucket Preferred Qualifications Shares our passion for delivering results and creating a great customer experience. Ability to think strategically and use creative problem solving skills to effectively operate in an environment that is constantly changing. Roll up your sleeves mindset; works to make change happen within the customer and internal organization. Knowledge of recurring revenue, subscription billing and /or monetization strategies Aria Culture Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a startup we expect all our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment.
Salary Range:
$80K -- $100K
Minimum Qualification
Data Science & Machine LearningEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Data Science & Machine LearningEstimated Salary: $20 to $28 per hour based on qualifications.
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